Residential customers making payments under payment plans with their investor-owned electric or gas utility will remain protected from shut-off as long as they make payments under the payment schedule. If you are a residential customer struggling to pay your utility bills, behind on your payments, or interested in more regular payments, reach out to your electric or gas utility to discuss available payment plans and payment assistance programs that may be available. In addition, payment plans are available to avoid shut off and manage utility bills. All adults in the home are age 65 or older and a minor child resides in the home.You have an infant under 12 months in your home and.
Between November 15th and March 15th, residential customers are protected from utility shut off if the utility service is needed to heat your home and you receive service from an investor-owned utility, such as Eversource, National Grid, Unitil, Liberty Utilities, or Berkshire Gas.Īt all other times, if you are experiencing financial hardship and one of the following applies, your electric or gas cannot be shut off without permission from the Department of Public Utilities:
